Sending a consultation can feel like posting something into a void. It isn't. Here's who reads it and what they're weighing up.
Every consultation goes to a UK-registered prescriber before anything else happens. They read your answers in full, alongside anything you've told us about existing conditions and other medicines you take. Nothing is dispensed, and nothing is charged, until that has happened.
What the clinician is looking for
They're checking whether treatment is likely to be safe and appropriate for you specifically, not whether you want it. That means looking for interactions with medicines you already take, conditions that make a particular treatment unsuitable, and anything that suggests you'd be better assessed in person.
Some answers are flagged automatically for the prescriber's attention. A flag isn't a refusal and it doesn't stop your consultation; it simply makes sure a human looks closely at that particular answer rather than skimming past it.
Why they might come back with questions
If something in your answers needs clarifying, the prescriber will message you rather than guess. It's not a delay tactic, it's the part of the process that keeps online prescribing safe. Answering promptly is the single biggest thing you can do to get your treatment sooner.
If treatment is approved
You'll get an email with a secure link to pay. We ask for payment at this point rather than at checkout, because until a prescriber has read your consultation there is nothing to pay for. One price covers both the consultation and the medicine.
Once you've paid, our pharmacy team dispenses your order and sends it out. We aim to dispatch the same working day; orders approved late in the day, at a weekend or on a bank holiday go out the next working day. Delivery is free, tracked and signed for, and normally takes two to four working days, in plain packaging with no pharmacy branding and nothing on the outside that says what's inside. Someone will need to sign for it.
If it isn't approved
You'll be told by email, and you won't be charged. We won't go into clinical detail in that email, but where it's useful we'll suggest what to do next, usually speaking to your GP or a pharmacist face to face, who can examine you in a way an online form cannot.
A decline isn't a judgement about you, and it doesn't stop you using the service in future. Circumstances change, and so do the medicines you're taking.
Why you fill the questions in every time
Each order needs its own consultation. It's tempting to treat that as a formality on a repeat order, but the prescriber is making a fresh decision each time, and they can only make it from current information. If you've started a new medicine, or something about your health has changed since last time, that's exactly the detail that matters.
One thing worth knowing before you order
Medicines that have been dispensed can't be returned to stock or resold, even unopened. That's a legal requirement under the Human Medicines Regulations 2012, not a shop policy, and it's why we'd rather a prescriber declined an order than approved one they weren't sure about. If something is wrong with what arrives, contact us and we'll put it right.