General questions about consultations, delivery, privacy and payment. Treatment-specific questions live on each category page.
You answer a short set of questions online. A UK-registered prescriber reads your answers and decides whether treatment is appropriate for you. Nothing is dispensed until a prescriber has made that decision. You pay at checkout, and if treatment is not approved you are refunded in full.
Yes. Each order needs its own consultation, so the prescriber is always working from current information about your health and any other medicines you are taking.
We will email you to let you know, and refund your payment in full to the card you used. Where it helps, we will suggest speaking to your GP or a pharmacist in person.
Adults aged 18 and over, living in the UK. If you are under 18, please speak to your GP or a pharmacist in person.
You pay when you place your order. A prescriber then reviews your consultation, and if treatment is not right for you, we refund you in full, and you do not have to ask.
One price covers both the consultation and the medicine itself. There is no separate consultation fee and no charge for delivery.
We never see or store your card details. Payment is handled entirely by our payment provider on their own secure systems.
Yes, as long as a prescriber has not yet approved it. Email us and we will cancel it and refund you in full.
Delivery is free, tracked and signed for, and usually takes two to four working days from dispatch, excluding bank holidays. Because your order is only dispensed after a prescriber approves it, that clock starts from approval rather than from when you place the order.
Once a prescriber approves your order, we aim to dispense and dispatch it the same working day. Orders approved late in the day, at a weekend, or on a bank holiday go out on the next working day.
Yes. Everything is sent in plain packaging with no pharmacy branding, no logos and nothing on the outside that indicates what is inside.
Yes. Every order is sent tracked and signed for, so a signature is required on delivery. If you are out, the courier will leave a card or email you so you can rearrange a time that suits you.
No. We only deliver within the UK.
Contact us as soon as you can. We can usually change it before a prescriber approves your order, but not after that, so it is worth checking your address carefully at checkout.
Medicines cannot be returned or resold once they have left the pharmacy, which is a legal requirement rather than our policy. If something is wrong with your order, contact us and we will put it right.
Your consultation is confidential and handled under UK data protection law. Clinical details are shared only with the prescriber and pharmacy team involved in your care.
Email us at sales@mirrorpharma.co.uk, Monday to Friday, 9am to 5pm. If your question is about your treatment rather than your order, say so and we will pass it to the clinical team.